Standard Service Expenses

●  On-Site Service:

When a service technician is required for door-to-door onsite service, Customer is responsible for all applicable travel expenses. Please contact a Labthink Technical Support/Service Team member for further information.

●  Returning Product to Labthink International:

Customer is responsible for all related expenses for returning the product (one way or round trip).  This includes, but is not limited to, freight, insurance and any applicable duties and other charges.  Please contact a Labthink Technical Support/Service Team member for further information.

●  Definition of Service Expenses

a)     Labor Rates: The door-to-door travel time incurred between the site of Labthink and customer’s site for service, including, but not limited to, research and preparation to address service issues, tools and parts as well as breakdown diagnosis, maintenance, installation, troubleshooting and training and related required actions.  

b)    Materials Fees: All expenses for parts purchased or replaced, including, but not limited to, the cost of the applicable parts, and all related costs of shipping, insurance and any applicable duties and other charges.

c)     Travel Expenses: All the out-of-pocket travel expenses for service incurred between the site of Labthink and customer’s site, including, but not limited to, airfare, mileage, car rental, lodging and meals.

●  Extended Warranty:

Extended Warranty options are available to customers who desire coverage beyond the standard warranty periods outlined in these materials. Please contact a Labthink Technical Support/Service Team member for details and pricing information.

●  Spare Parts Catalog and Price List:

Please contact a Labthink Technical Support/Service Team or Sales Team member to request a spare parts catalog or price list.